Refund policy
RETURN AND REFUND POLICY
We accept returns within 30 days of the purchase date.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
- The item must be unused and in resalable condition.
- The item should be returned in its original packaging.
- A Return Authorization number issued by VESSEL TOOLS U.S.A., INC. must be included with the returned item.
RETURN PROCESS
To request a return, please contact us at sales@vesseltoolsusa.com and include the reason for your return.
If your return is accepted, we will provide you with the return shipping address and a Return Authorization number.
Please do not send products back without first contacting us and receiving return instructions.
RETURN SHIPPING
If the return is due to customer preference or other reasons not caused by VESSEL TOOLS U.S.A., INC., the customer is responsible for the return shipping costs.
If the return is due to an error by VESSEL TOOLS U.S.A., INC., such as receiving an incorrect or defective item, VESSEL TOOLS U.S.A., INC. will be responsible for the return shipping costs.
REFUNDS
For returns due to customer preference, only the product purchase price will be refunded. Original shipping charges are non-refundable.
If the return is due to an error by VESSEL TOOLS U.S.A., INC. the full applicable amount will be refunded.
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
SALE ITEMS
Sale items may also be eligible for return. Please contact us at sales@vesseltoolsusa.com before returning any item.
LOST OR DAMAGED RETURNS
VESSEL TOOLS U.S.A., INC. is not responsible for returned items that are lost or damaged while in transit to us.
QUESTIONS
For questions regarding returns or refunds, please contact:
VESSEL TOOLS U.S.A., INC.
Email: sales@vesseltoolsusa.com
Phone: 424-427-5441